Processing Time
- All items are handmade.
- Please allow 1–3 business days for order preparation.
- Personalized items may require additional time depending on the engraving.
Shipping Methods
We ship using reliable, trackable international shipping
A tracking number will be sent to you by email once your order has been shipped.
Estimated Delivery Times
- France: 2–5 business days
- Europe: 4–10 business days
- International: 10–20 business days
Delivery times may vary during busy seasons or due to postal delays.
Customs & Import Fees
International orders may be subject to customs duties or import taxes.
These fees are the responsibility of the customer.
Lost or Delayed Packages
If your package is delayed or if the tracking does not update, please contact us at contact@ectoperles.fr.
We will assist you in investigating the issue.
Wrong Shipping Address
If you entered an incorrect shipping address, contact us within 24 hours of placing your order.
If your order has not yet been shipped, we will update the address.